Your registration in a course is dependent upon receipt of full payment. We accept payment by (Credit Card, Venmo, Check, or Bank Transfer). All payment will be in USD.

Refund Policy
Cancellation of a registration must be made before beginning the training to be eligible for a full refund. Written notice of cancellation shall be effective on the date the withdrawal is received by SurgeonMasters. Refunds will be made within 5 days following receipt of cancellation or withdrawal requests.

Registration Modifications
Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact SurgeonMasters to modify their registration at [email protected].

Course changes will be allowed as long as there are spots available.

Disability:

General Disability Policy SurgeonMasters supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, SurgeonMasters prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. SurgeonMasters is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact the SurgeonMasters Team ([email protected]).

Able to accommodate learning disability:

Our goal is to create an inclusive learning environment which meets the needs of each individual student. We will always do our best to accommodate a variety of learning disabilities to make our program more accessible. Please contact the SurgeonMasters Team ([email protected]) before enrolling to determine if your needs can be met.

DEIJ Statement:

The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently cosigned the statement. SurgeonMasters approves and promotes the ICF Statement of Diversity, Inclusion, Belonging and Justice.

“We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.”

Non-Discrimination Policy:

It is the policy of SurgeonMasters that:

Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. SurgeonMasters does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined listed here on the training website. SurgeonMasters is committed to promptly investigate all claims and reports of inappropriate conduct.

SurgeonMasters seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within (60) days. The program manager will review the issue and talk to the student within (14) days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

If a participant does not feel the issue is resolved, a written request for an appeal should be sent to the SurgeonMasters Team ([email protected]) for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within (30) days. All appeal decisions are final.

Success in Physician Coach Training requires full commitment by all participants. By enrolling in this course, participants agree to be fully present during all sessions and participate to the best of their ability. This includes being present in training, abiding by the code of conduct, and engaging thoughtfully in training activities.

Attendance:
In order to provide you with the minimum required training hours for certification, it is important that you complete all of the required components. If you have an emergency or become ill and are not able to complete training, please contact your instructor and SurgeonMasters representative immediately. You will be expected to complete all training materials to graduate.

Course Engagement:
Physician Coach Training is designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct:
Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

• Arriving on time to all sessions.
• Attending all live sessions and mentor coaching sessions.
• Having your camera on for virtual live sessions.
• Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
• Engaging in discussions with integrity and honesty.
• Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
• Embracing diversity and inclusion while respecting the dignity and humanity of others.

SurgeonMasters will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum completed. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact the SurgeonMasters Team at [email protected]. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from SurgeonMasters indicating the number of training hours completed.

In order to provide you with the minimum required training hours for certification, it is important that you complete all of the required components. If you have an emergency or become ill and are not able to complete training, please contact your instructor and SurgeonMasters representative immediately. You will be expected to complete all training materials to graduate. 

All training sessions are scheduled on a monthly basis. There is no expiration date on your participation in Physician Coach Training.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and SurgeonMasters.

As an ICF Accredited provider, our organization adheres to and emphasizes the International

Coaching Federation Code of Ethics. The ICF Code of Ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, SurgeonMasters commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

Physician Coach Training is only delivered in English at this time. We will provide reasonable accommodations to any Physician Coach Training learner.

Please contact [email protected] for support.

Schedule: Every month we schedule 5 – 6 hours of practice coaching sessions on video-conference to practice coaching with other participants. A staff member will email a calendar to vote on your available days and times. 

Delivery Method: Training content is available on-demand by logging in to the website. If you are unable to log in, please contact [email protected].